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Log, investigate, and resolve safety incidents with structured workflows, root cause analysis, and corrective action tracking — all within the Company Operating System.
Most organizations still manage incidents through spreadsheets, email chains, and disconnected systems. Critical details get lost, corrective actions fall through the cracks, and the same incidents repeat because root causes are never properly identified. When regulators come knocking, assembling a complete investigation record becomes a scramble.
The Company Operating System's Incident Management module eliminates these gaps by providing a single, structured system for the entire incident lifecycle — from initial report through investigation, corrective action, and close-out. Because it is integrated directly with the Work Alone & Safety Monitoring hub, incidents triggered by missed check-ins, SOS alerts, or gas threshold breaches can automatically generate incident records with all relevant context already attached.
Every tool you need to capture, investigate, resolve, and learn from safety incidents.
Capture incidents in real time with structured forms, photo attachments, GPS location stamps, and witness statements. Every detail documented from the moment it happens.
Automatically classify incidents by severity level — from near-misses to critical events. Severity drives escalation rules, notification chains, and regulatory reporting requirements.
Assign corrective actions with owners, deadlines, and priority levels. Track progress through to completion with automated reminders and overdue escalation.
Built-in investigation tools including 5-Why analysis, fishbone diagrams, and contributing factor identification. Link related incidents to identify systemic issues.
Real-time dashboards showing incident trends, response times, corrective action completion rates, and leading indicators. Export-ready reports for regulatory submissions.
Configurable notification rules that alert the right people at the right time. Safety managers, supervisors, and executives receive role-appropriate updates throughout the lifecycle.
From incident report to verified close-out — a structured, auditable process.
A worker or supervisor logs the incident through the mobile app or web dashboard. The system captures location, time, photos, and initial details automatically.
The incident is classified by type and severity. The system immediately notifies the appropriate stakeholders based on your escalation rules — from site supervisors to safety directors.
The assigned investigator conducts a structured root cause analysis using built-in tools. Witness statements, photos, and environmental data are compiled into a comprehensive investigation record.
Corrective actions are assigned with clear ownership and deadlines. The system tracks each action through to verified completion, then closes the incident with a full audit trail.
One system for all incident categories — from near-misses to critical events.
Capture and analyze close calls before they become injuries.
Workplace injuries, exposures, and safety violations.
Spills, releases, and environmental compliance events.
Equipment failures, vehicle incidents, and facility damage.
Canadian OHS legislation requires employers to investigate workplace incidents and implement corrective actions. Our incident management system provides the structured workflows and documentation your safety program needs to demonstrate compliance during audits and regulatory reviews.
Explore Work Alone & Safety HubIntegrated with Work Alone & Safety
When a missed check-in, SOS alert, or gas threshold breach occurs in the Work Alone Monitor, an incident record is automatically created with all relevant context — location, time, worker details, and alert history — already attached.
Download our comprehensive, COR-aligned checklist covering all 8 critical areas of a workplace safety program — including incident investigation and reporting protocols.
This checklist covers every element auditors look for in a COR or SECOR assessment. Use it as your roadmap to compliance.
Part of the Company Operating System
Incident Management is one of seven services within the Work Alone & Safety Monitoring hub. Combined with Work Alone Monitor, Calibration Tracking, and more — it forms a complete safety ecosystem.
See how integrated incident management captures every detail, drives corrective actions to completion, and keeps your organization audit-ready.